ElSakaty, Khaled, College of International Transport and Logistics, Arab Academy for Science, Technology and Maritime Transport, Cairo, Egypt, Egypt

• Vol 15 (2026): MARLOG Conference, Volume 15, August 2026 - Articles
  THE ROLE OF EMPATHY AND PERCEIVED USEFULNESS IN SHAPING EMOTIONAL ENGAGEMENT AND DIGITAL TRUST IN CHATBOT CUSTOMER SERVICE WITHIN E- COMMERCE
  Abstract  PDF